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Charge 3 won't sync

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‎04-20-2020 03:35 - last edited on ‎09-17-2020 13:02 by Fitbit Moderator

‎04-20-2020 03:35 - last edited on ‎09-17-2020 13:02 by Fitbit Moderator

I have my Fitbit Charge 3 since October 2019, but it has been crazy for 2 weeks. Times and steps are suddenly different than they really should be and synchronizing is a drama. Seems like my iPhone 11 can't always find Charge 3 anymore. Have already tried all possible restart options except for factory reset. If I do that, will I also lose all data in the Fitbit app or will the app remember all data from the past?

 

 

Moderator edit: subject for clarity

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‎04-30-2020 11:27

‎04-30-2020 11:27

It's great to welcome you, @Petra_de_b.

 

I am sorry for the delay in response and appreciate all the efforts in trying to fix this syncing issue. If your Charge 3 isn't syncing, I recommend taking a look at the help article: Why won't my Fitbit device sync? and follow the instructions provided there.

 

Let me know the outcome. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎04-30-2020 13:34

In response to AlejandraFitbit

‎04-30-2020 13:34

I tried all of it, I had contact by mail with Kenny!? But after mailing him Tuesday that nothing helped, even removing the app and downloading him again didn’t help. The app can’t find my charge 3 since then ! I didn’t received any response until now. So i’m pretty helpless right now.
I can’t understand why a device that is in use voor 7 month failed like this!?

I hoop you have any further tips for me what to do?!

Kind regards
Petra

Verstuurd vanaf mijn iPhone
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