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Charge 3 won't sync

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‎04-25-2020 04:18 - last edited on ‎09-17-2020 11:44 by Fitbit Moderator

‎04-25-2020 04:18 - last edited on ‎09-17-2020 11:44 by Fitbit Moderator

My Charge 3 at times, does not sync or takes a few minutes to sync. Says "Device cannot be found". I also do not receive notifications. Also takes a few minutes to connect. I'll place it in the charger, push button and wait for smiley face. Takes way too long to connect before I run.

 

 

Moderator Edit: Clarified subject

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‎06-07-2020 07:08

‎06-07-2020 07:08

It's great to see you here, @Cliffjo.

 

Thanks for troubleshooting this syncing issue. I recommend taking a look at the following help articles and follow the instructions provided there.

 

Let me know the outcome. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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