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Charge 3 won't sync

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‎05-21-2020 00:51 - last edited on ‎09-16-2020 19:47 by

‎05-21-2020 00:51 - last edited on ‎09-16-2020 19:47 by

I have a Charge 3 and using a Samsung galaxy phone. The Charge 3 is working, recording my steps etc. But the app is showing nothing. I've checked the Bluetooth connection which seems fine but it's just not syncing. Started yesterday and is still the same today. Help

 

 

Moderator Edit: Clarified subject

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‎09-03-2020 10:41

‎09-03-2020 10:41

It's great to see you around, @Nid84.

 

Thanks for troubleshooting this syncing issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

 

In the meantime, let me know if you need anything else. 

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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