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Charge 3 won't sync

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‎06-13-2020 03:01 - last edited on ‎11-09-2020 10:01 by Moderator Alum

‎06-13-2020 03:01 - last edited on ‎11-09-2020 10:01 by Moderator Alum

My Charge 3 is not syncing to the app on my Android phone. I’ve tried resetting Bluetooth, I’ve reinstalled app, I've signed in and out, I’ve tried re starting my phone, I’ve checked in settings, I’ve even tried restarting the Charge 3 and yet I’m still having problems.

 

the problems started when I had to update my phone.... can anyone advise because I’m close to throwing it out the window lol 😂 thanks 

 

 

Moderator Edit: Clarified subject

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‎11-09-2020 10:02

‎11-09-2020 10:02

Welcome to the Community, @Hutch123.

 

I understand how are you feeling and appreciate all the efforts in trying to fix this syncing issue. I recommend checking the help article: Why won't my Fitbit device sync? and make sure you have followed all the steps there.

 

Let me know the outcome.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎11-09-2020 12:10

‎11-09-2020 12:10

Hi there. Im having the exact same problem. Its very frustrating. I've been on Web chat so many times today with people and still not sorted. Just wondering did you have any look with getting it sorted? 

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