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Charge 3 won’t sync

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‎07-19-2020 09:46 - last edited on ‎09-15-2020 16:41 by Fitbit Moderator

‎07-19-2020 09:46 - last edited on ‎09-15-2020 16:41 by Fitbit Moderator

5 days ago my charge 3 stopped syncing I have deleted and reinstalled numerous times updated software and turned my phone off and blue tooth off.

it has stopped working again now I have contacted support and then lost contact with them. 

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‎07-20-2020 18:26

‎07-20-2020 18:26

Welcome to the Fitbit Community, @Bevhaig.

 

I appreciate your participation in the Forums and sharing that your Charge 3 stopped syncing. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. I am sorry to hear you lost contact with our Support team. Upon checking with them, I was told that you have managed to contact them and that they were able to help you. Thank you for your time and efforts.


Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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