Charge 3 won't sync

[Breckmommy]

My charge 3 quit syncing to my phone about a week ago. I have tried everything on these forms on resetting it and nothing is working. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Breckmommy.

I am sorry to hear your Charge 3 stopped syncing to your phone. Thanks for trying to resolve this and I am here to help. Our team has recently released a new version of the Fitbit app. Please make sure you have downloaded the new version by following these instructions. 

You can confirm the complete troubleshooting instructions at Why won't my Fitbit device sync?

Let me know how it goes, I'll be around. 

[Azjeans]

Same here. Last week, I finally got it to work by uninstalling the app, reinstalling it and repairing my charge 3. This was the only way to get it to work. So instead of taking seconds to sync data, I’m spending 30-40 minutes screwing with this.

However, it stopped syncing again last Thursday. I tried everything, uninstalling, repairing, nothing. Doesn’t work at all. Can’t reach anyone from customer service. Really unsure why every week, there is an issue with this thing. It’s really frustrating. 

[LiliyaFitbit]

Hi @Azjeans, it's nice to see you again in our Community Forums.

Thank you for joining the thread and sharing that you're experiencing the same issue with your tracker and can't reach our Support team. I appreciate your troubleshooting efforts and the additional details. I totally understand how you are feeling and I am here to help. Since the steps you tried didn't help, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

Let me know if you have any questions.

[mdoncaster16]

I have had a problem syncing my Charge 3 for nearly a week.  I have exchanged various emails and tried everything I have been asked to.  I deleted the app and reinstalled this to see if that would work.  When I try to pair it the code flashes up as soon as I put the code it it tells me its wrong and not working.  Please can someone help me get this working before I give up!

[LiliyaFitbit]

Welcome to the Fitbit Community, @mdoncaster16.

Thank you for joining the thread and sharing that you're experiencing the same issue with your Charge 3. I am sorry to hear you are going through this situation, thanks for trying to resolve this. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution. I recommend to continue working with them since they have already all the details and special tools to continue assisting you. 

I'll be around if you have any questions.

[Ivan0]

Hi All,

I have the similar issue.

The Charge 3 stopped syncing after 25/07 and started loosing time over night.

To make it synced I need either

1. Push my heart rate 10+ above rest rate for 5-10 mins (walking usually works) - it starts syncing until rate drops down.

2. Take it off my wrist for 2-3 mins - it will start syncing but as soon as pulse detected -it stops immediately to sync.

So I suspect something in logic stops Charge and App (android) syncing when heart rate near rest - it decides it is sleep time and no disturb required 🙂 

Loosing time - previously when I have had issue with phone (5 days no sync) time was not lost even for one second... but from 25/07 - loosing 20-25 mins overnight...

Hope that helps.