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Charge 3 won’t synch

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‎05-15-2020 02:51 - last edited on ‎09-17-2020 08:56 by Fitbit Moderator

‎05-15-2020 02:51 - last edited on ‎09-17-2020 08:56 by Fitbit Moderator

Hello, I upgraded my iPhone 7 to IOS 13.4.1 since when my charge 3 will not synch. I uninstalled it and now am unable to reinstall as the app can find, but not connect with, my tracker. 
This tracker was a replacement for one that stopped working and a couple of days after I got it the Bluetooth connectivity failed and I’ve never been able to receive messages or all day synch.

any ideas please? Thanks!

Carol

 

 

 

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‎05-15-2020 02:54

‎05-15-2020 02:54

Syncing on 13.4.1 seems to be an issue that Fitbit are aware of. Keep an eye on the following thread where they are posting updates and recommendations:

 

https://community.fitbit.com/t5/iOS-App/Issues-syncing-after-updating-to-13-4-1/td-p/4240953

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‎05-15-2020 02:54

‎05-15-2020 02:54

Syncing on 13.4.1 seems to be an issue that Fitbit are aware of. Keep an eye on the following thread where they are posting updates and recommendations:

 

https://community.fitbit.com/t5/iOS-App/Issues-syncing-after-updating-to-13-4-1/td-p/4240953

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‎05-15-2020 03:25

In response to SteveH

‎05-15-2020 03:25

Thanks for the help! I will watch out
Carol

Sent from my iPhone
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