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Charge 3 won't track my sleep data and won't restart

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‎01-10-2021 09:21 - last edited on ‎01-11-2021 04:55 by Fitbit Moderator

‎01-10-2021 09:21 - last edited on ‎01-11-2021 04:55 by Fitbit Moderator

Would someone be able to help? Been reading through the forum and the only person with a similar issue had a comment from Fitbit support saying they needed to follow up directly. My Fitbit is fine except it won’t track sleep and I can’t restart it. I just want to make sure it can do both these things. Any advice? 

 

 

Moderator Edit: Clarified subject

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‎01-11-2021 05:00 - edited ‎09-21-2023 03:54

‎01-11-2021 05:00 - edited ‎09-21-2023 03:54

Hello there @Happyandjulia, welcome to the Community Forums. Thanks for trying to troubleshoot your Charge 3 before reaching out. 

Regarding your inquiry, your Charge 3 can do both. For more information, see How do I restart my Fitbit device?  and How do I track my sleep with my Fitbit device? 

I've seen you contacted our Support Team after posting here. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you as soon as possible since our support options are limited and wait times are longer than usual.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎01-11-2021 05:00 - edited ‎09-21-2023 03:54

‎01-11-2021 05:00 - edited ‎09-21-2023 03:54

Hello there @Happyandjulia, welcome to the Community Forums. Thanks for trying to troubleshoot your Charge 3 before reaching out. 

Regarding your inquiry, your Charge 3 can do both. For more information, see How do I restart my Fitbit device?  and How do I track my sleep with my Fitbit device? 

I've seen you contacted our Support Team after posting here. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you as soon as possible since our support options are limited and wait times are longer than usual.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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