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Charge 3 won’t turn on or sync

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‎05-18-2021 15:48 - last edited on ‎05-19-2021 06:52 by Fitbit Moderator

‎05-18-2021 15:48 - last edited on ‎05-19-2021 06:52 by Fitbit Moderator

Hi, my charge 3 won’t turn on or sync and all that happens is it will buzz/vibrate when I press and hold the side button. Can someone from support help me?

 

 

 

Moderator edit: subject for clarity

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‎05-19-2021 07:00

‎05-19-2021 07:00

Hello @AC26. Welcome to the community forums! 

 

Thank you for the information. If you haven't done so, I recommend trying to charge your Charge 3. If that doesn't work, please take a look at this help article: Why isn't my Fitbit device's battery charging?

 

If that doesn't work, please make sure that you've tried to perform a restart by following the instructions here: How do I restart my Fitbit device? For the syncing inconvenience, please refer to: Why won't my Fitbit device sync?

 

On a side note, if you would like to get connected with our Support Team, I recommend clicking here and you will be able to contact them through chat or over the phone.

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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