Charge 3 won’t turn on, won’t charge

[JoshuaCKW]

I having a issue when my charge 3 battery totally out. So when i got back home and charged it for an hour, the screen is black even i press/hold the left button. I just blindly press/hold cause the screen shown nothing. And the sensor didnt work too.

I have been trying plug and unplug for charging, it still the same.

Some one help me please. 

Moderator edit: updated subject for clarity

[MarreFitbit · Accepted solution]

Hello there @JoshuaCKW, welcome to the Community. Thanks for the details provided and for trying to solve the issue with your Charge 3's screen prior to contacting us. 

Please restart your Charge 3 by following these steps, then charge your tracker once again for at least 1 hour.

If the restart doesn't work and the display is still not turning on after performing the steps above, please take a look at the help article: Why isn't my Fitbit device's battery charging?

We recommend to charge your Fitbit via the USB port over a wall adapter. However, it is also possible to charge your Fitbit tracker with a UL certified wall adapter. For best results, don’t leave your device plugged in on the charger longer than overnight.

Tips to better charge your Fitbit:

• Use only genuine Fitbit charging cables
• Use only UL-certified wall chargers
• Avoid USB battery packs
• Charge at room temperature

For charging purposes, your charging cable can be plugged into any USB power source, including but not limited to:

• A computer
• A Wall A/C to USB adapter, commonly found with smartphones
• A DC to USB adapter (vehicle power port)

Keep the charging contacts on the back your device and the pins on the charging cable clean and free of debris. For more information, see: How do I clean my Fitbit device?

Give this a go and let me know the outcome. 

[SunsetRunner]

I have the same issue. Started this last week. Has been fine until then. I reviewed and tried all of the steps. It still will not hold a charge for more than a day, and I have to plug in to recharge every morning as it runs out at night and I see the battery icon with the ! Point in it. Again I’ve read the posts and tried the steps. Thank you!

[SunsetRunner]

Hello -  this did not work for me. My Charge 3 is not that old, and has been working well. Now it won’t hold a charge and I have to plug it in every morning to charge as it runs out at night - I get the battery icon. Thanks for your help! 

[SaraL-K]

I am having the same issue. I’m the Fitbit showed low battery, then died. But now it will not charge or restart. I’ve tried all the restart tips but nothing happens at all. What can i do??