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Charge 3 won't turn on

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‎10-11-2020 15:18 - last edited on ‎10-12-2020 05:08 by Fitbit Moderator

‎10-11-2020 15:18 - last edited on ‎10-12-2020 05:08 by Fitbit Moderator

It has a black screen, button won’t respond, phone app doesn’t recognize it.

 

 

Moderator edit: updated subject for clarity

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‎10-12-2020 05:08

‎10-12-2020 05:08

Hi @mizzmezzo, welcome to our Fitbit Community! I'd like to follow up and help you with your Charge 3 since the screen is black and the phone's app won't recognize it.

 

I would like to know if your Charge 3 vibrates when you put it on the charger. In the meantime, try the troubleshooting steps that are listed in this help article. After this, charge your tracker for 2-3 hours and see if it comes back to life and your phone's app recognizes it.

 

Looking forward to your response.

JuanJo | Community Moderator

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