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Charge 3 won't turn on

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‎05-16-2020 21:07 - last edited on ‎09-17-2020 08:52 by Fitbit Moderator

‎05-16-2020 21:07 - last edited on ‎09-17-2020 08:52 by Fitbit Moderator

I ordered my Charge 3 online from Walmart and received it on 2/5/20. It was no longer working by early May. I reached out to Walmart who says that it was sold by a third party, third party says that warranty was only 30 days.

 

I replaced my Charge HR with this Fitbit because it was advertised as a Fitbit that I could swim in. I am out of my money as neither Walmart nor the third party will take responsibility. How do I get my money back or the Fitbit replaced? Please and thanks!

 

 

Moderator Edit: Clarified subject

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‎09-09-2020 08:33

‎09-09-2020 08:33

Welcome to the Community, @VirgoEthel.

 

I understand how are you feeling. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

 

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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