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Charge 3 won't turn on

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‎07-21-2020 12:46 - last edited on ‎09-15-2020 13:17 by Fitbit Moderator

‎07-21-2020 12:46 - last edited on ‎09-15-2020 13:17 by Fitbit Moderator

Hi, I've had my Charge 3 for about a month and it has worked perfectly. This afternoon I noticed it wasn't responding when I tried to turn it on using the button on the side, although the green light is flashing on the back (and it was on 94% charge this morning).

 

The screen is still not responding, and the device won't sync with my account, although the green light is still flashing. I have tried restarting and rebooting it - please help.

 

 

Moderator Edit: Clarified subject

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‎07-24-2020 09:13

‎07-24-2020 09:13

It's great to welcome you, @georgiapirbhai.

 

Thanks for troubleshooting this turning on issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

 

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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