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Charge 3 won't update time zone

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Went to California, time zone one hour behind, my Fitbit adjusted to that time zone, but when I got back it did not reajust...why

 

 

Moderator edit: updated subject for clarity

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Go to Fitbit.com and click on the gear icon at the upper right and then Settings.  Scroll down to Time zone and set it correctly.  Then scroll on down and click on Submit and then sync your tracker.

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Hi there @Italcan, welcome to the Community Forums. Thanks for the details provided. 

Keep in mind that your Charge 3 may be showing an incorrect time if it hasn't synced or if it has been unpaired from your account. Note that your Fitbit grabs the time of the device you're syncing with so it can update the time throughout the day. Have you checked that your Charge 3 is still linked to your Fitbit account and your phone's Bluetooth settings?

Besides the steps you've done, I'd suggest to take a look at: Why won't my Fitbit device sync?

If the time keeps showing incorrect after syncing your Charge 3, I recommend changing your timezone to a complete different one, sync your device, put the correct time and sync again. To change the time make sure you are following the instructions provided in the help article How do I change the time on my Fitbit device?

Thanks for your help @SunsetRunner.

Maria | Community Moderator, Fitbit


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