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Charge 3 wristbands keep falling off

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Dear Fitbit support,

 

Unfortunately none of my wristbands seem to properly fit to my Charge 3 anymore. The upper clip randomly falls off and I twice almost lost the watch in the last days. 
i cleaned both the connectors on the wristband & the watch, but the issue isn’t getting any better. It seems not to be an issue on the wristband side as I tested with 3 different wristbands. 

is there a secret trick or any support guidance to fix this?

 

many thanks,

Dominik 

 

 

Moderator edit: subject for clarity

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Hello @DKD2021. Welcome to the community forums.

 

I'm sorry for the experience and thank you for the detailed information and for the steps you've followed. Regarding your question, I'd like to let you know that we don't have any other instructions besides the ones suggested in this link to properly attach the wristbands. So, my best recommendation is that you please reach out to our Support Team for further assistance.

 

Note that you can contact them through chat or over the phone, but phone wait times have been longer than normal, so I recommend initiating a chat. Click here to get connected. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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