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Charge 4 Black Screen

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My charge 4 vibrates but no screen.

I have tried to hold it down for 15 secs and it vibrates and nothing.

 

Any help would be appreciated..

Moderator Edit: Clarified subject

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Hi there @EmmaU1975. Welcome to Community Forums.

I appreciate you reach out to the Community and the troubleshooting steps performed. I'd recommend you check you have the latest Fitbit Firmware and OS of your mobile device, then follow these instructions to restart your device.

You can try to change your clock face, if this fixes the issue, you can change it back to the original clock face. If you are using a third-party clock face, please switch to a Fitbit clock face and try the troubleshooting again.

Also check if the Sleep Mode or Do Not Disturb Mode are On in your device.

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