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Charge 4 - Blank screen

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‎04-07-2022 19:23 - last edited on ‎12-14-2022 14:39 by Fitbit Moderator

‎04-07-2022 19:23 - last edited on ‎12-14-2022 14:39 by Fitbit Moderator

I have looked at this forum before to try to work out what has been happening with my fitbit.

the clock stops displaying and the wake, dnd screen shows but won't respond.

i have to do a factor reset to fix it - and this week I have had to do this twice.

It is pretty irritating as I need to be near a charger to do the factory reset.  purchased 15 months ago.

what can I do?

 

Moderator edit:  updated subject for clarity

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‎04-12-2022 19:14

‎04-12-2022 19:14

@HELENPORTUS, Nice to see you here. Thank you for your message and your efforts. 

 

If the situation persists , please give our team a call or chat with them. Support will be glad to have a closer look at this

 

Here you'll find our contact info.

 

See you around. 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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‎04-13-2022 00:43

In response to JuanFitbit

‎04-13-2022 00:43

I live in Australia.  You have given me an overseas phone number to call.  The situation has persisted for months.

How can I contact support in Australia?

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