Charge 4 / IOS heart rate sync issues

[MaskedMarvel]

Hi there,

I have been having a heart rate synchronisation problem for some weeks with my Charge 4 / IPhone 8 with most recent IOS:

The tracker works and I can see the current Heartrate both on the tracker and in the app. It also registers the Heartrate during workouts or sleep where the stats appear / seem to be used.

However, since mid March, it does not sync properly any more. There is mostly no update / no stats under Heartrate. Miraculously, once in a while after some time, a day is added or even a full week. But that is not systematic. Moreover, logging off and on again from the account, ALL Heartrate stats seem to have disappeared - app says no Heartrate stats at all. 

Have tried various things, all in vain. What‘s happening here? Need these stats to work properly as usual.

thanks for any hint

Jan

[JuanFitbit]

@MaskedMarvel , Nice to see you here! Thank you for your message. 

Could you please confirm if you see the green LEDs blinking on the Charge 4?

Go to the settings on the tracker and verify that the heart rate is on. Tap on this to change the settings. 

Can you see you heart rate stats on the online dashboard (fitbit.com)?

Do you see the heart rate tile on the dashboard on your app?

See you around.