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Charge 4 - No display

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‎04-21-2022 06:49 - last edited on ‎12-14-2022 14:32 by Fitbit Moderator

‎04-21-2022 06:49 - last edited on ‎12-14-2022 14:32 by Fitbit Moderator

I have tried resetting the device; charging it over night and resetting with full battery - several times - best result is moving vertical lines across the screen and then nothing!

It does  still sync with the app.

I am very disappointed - I only bought this watch in June and this is the second time the display has gone and I have been forced to reach out to customer services - only this time I cannot even get through to customer services on the chat!!!

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3 REPLIES 3

‎04-21-2022 11:37

‎04-21-2022 11:37

I had to reset fitbit twice - once to get normal brightness, 2nd to get out of sleep mode

I held the button in while charging until the smiley face appeared.about 18 seconds

 

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‎04-21-2022 13:47

In response to jakendall

‎04-21-2022 13:47

Thanks for your response - I no longer get a smiley face - only vertical lines that move across the screen and then it goes back to black!
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‎04-24-2022 04:27

In response to Shanti1st

‎04-24-2022 04:27

Sorry that didn’t help, I usually have gotten help from support or community 

I know it is frustrating 

I have had a Fitbit since the first model came out and the support is not like it used to be!

Jeanne

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