Charge 4 Not Syncing Hourly Steps

[Mayoi]

Problem in title. Got 250 hourly steps in the 7:00 hour. Show on Charge 4, not on app or web site dashboard.  This us the second time this week it hasn't synced correctly. 

Moderator Edit: Clarified subject

[Mayoi]

Any help?

[LucioFitbit]

Hi there @Mayoi, it's great to see you around in the Community.

I understand how you feel about this situation. I'd recommend you check this article, Why won't my Fitbit device sync?.

Hope this helps.

[MarkPC]

Hi Mayoi, I’ve had the identical issue. Today I completed 250 steps between 6-7am. Fitbit device shows I did it but the dashboard on the app does not. All the later hours synched successfully though. Weird. If I knew what I know now about Fitbit I’d seriously question buying one.

[LucioFitbit]

Hi there @MarkPC, it's good to have you in the Community.

Thank you for sharing your experience. I'd recommend you check this article, How do Fitbit devices sync their data?.

I'll be around.

[MarkPC]

LucioFitbit, nothing in the link you sent helps to explain the problems I and the other customer have reported. Do you provide these links just to say you have responded?

[Mayoi]

Probably. I've had Fitbits for years, I know how to handle run of the mill sync problems. Whatever. It's working fine now.

[MarkPC]

Glad its working again. Synch seems better on mine but it has still not corrected the missing active hour.