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Charge 4 Not Syncing With Xiaomi Note 9

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‎01-09-2023 03:59 - last edited on ‎01-10-2023 17:28 by Moderator Alum

‎01-09-2023 03:59 - last edited on ‎01-10-2023 17:28 by Moderator Alum

I have rebooted charge 4 I have also uninstalled and reinstalled app.

I have ensured all permissions are allowed.

Despite turning on and off blue tooth my phone will not pair my charge 4.

Does anyone have any suggestions

Thanks

 

Moderator Edit: Clarified subject

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‎01-10-2023 17:29 - last edited on ‎10-11-2024 08:51 by Fitbit Moderator

‎01-10-2023 17:29 - last edited on ‎10-11-2024 08:51 by Fitbit Moderator

Hi there @Pobox557. Welcome to Community Forums.

I appreciate the information shared and the troubleshooting steps performed. I'd recommend you check you have the latest Fitbit Firmware and OS of your mobile device.

Then unpair the device from your Fitbit account and from the bluetooth settings on all devices, and then pair it by following these instructions. Some users find it useful to refresh the performance.

Also you can restart your device and check this article, Why won't my Fitbit device sync?.

And check you are using a compatible device and OS, here is the list.

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