Charge 4 -Quit working

[Kittygrandma]

There is nothing showing on the screen.

Moderator edit:  updated subject for clarity

[JuanFitbit]

@Kittygrandma , a warm welcome to the Community! Thank you for your message and information. 

Do the green LEDs blink?

When you sync your Charge 4, do you see the info on the Fitbit app?

Have you tried restarting it?

In the meantime, please give these tips and steps a try: Why isn't my Fitbit device's battery charging?

See you around. 

[Kittygrandma]

Hi. Thanks for reply to my questions.
The led lights on the back were flashing a few days ago, but I am assuming the Fitbit is dead now because it isn’t flashing now. I tried charging it and it wont charge. There was nothing on the screen when I realized it wasnt working. I could press the button, tap on face and nothing happened.
You said to go into Fitbit app and try restarting it by pressing about and reboot device. I do not see where it even says about.
There is account settings and app settings but neither of them have about listed.
Please let me know where to find it with my charge 4.
Thanks,
Cheryl 

Sent from my iPad

Moderator edit:  removed personal information

[Gypsy351]

I'm having the same problem.  The last update screwed up my fit bit

[JuanFitbit]

@Gypsy351 , Nice to have you around . Thank you for your message. 

As no information about your Charge 4 and what you have tried , please answer the following questions  too: 

• Do the green LEDs blink?
• When you sync your Charge 4, do you see the info on the Fitbit app?
• Have you tried restarting it?
• In the meantime, please give these tips and steps a try: Why isn't my Fitbit device's battery charging?

@Kittygrandma , Thank you for your reply. 

There seems to be a misunderstanding. 

To restart the Charge 4 you don't need to go to the Fitbit app. 

Just hold press the button of the tracker for 8 seconds.

And release it. You should then see the smiley.

If that doesn't happen, give our team a call or chat with them so that they can have a closer look at your case. 

Here are our contact options. 

See you around. 

[Kittygrandma]

Thank you. None of those things work. I have contacted the help desk and they could not help me either.
Thanks.
Cheryl 

Sent from my iPad

Moderator edit: removed personal information

[JuanFitbit]

@Kittygrandma , Thank you for your reply and taking the time to contact Support.

If the steps provided by them did not helped, let them that know so that they can continue verifying your case. 

See you around.

[Gypsy351]

Still having problems . Will not pair with Bluetooth. Keeps telling me it
needs an app. App is downloaded on phone.

[JuanFitbit]

@Gypsy351 , Thank you for your reply. If the Charge 4 shows that you need to install the App , it means that your Charge 4 is no longer attached (paired ) to your Fitbit account. 

Try restarting the Charge 4 and setting it up again.

 How do I restart my Fitbit device?

How do I set up my Fitbit device?

See you around.