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Charge 4 Syncing Issues

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‎01-03-2023 21:32 - last edited on ‎01-18-2023 17:29 by Moderator Alum

‎01-03-2023 21:32 - last edited on ‎01-18-2023 17:29 by Moderator Alum

 

No sync if battery under 90%

 

Moderator Edit: Clarified subject

 

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‎01-18-2023 17:31 - last edited on ‎10-11-2024 08:38 by Fitbit Moderator

‎01-18-2023 17:31 - last edited on ‎10-11-2024 08:38 by Fitbit Moderator

Hi there @LissaL, it's good to see you around in the Community.

I appreciate you shared your experience. I'd recommend you check you have the latest Fitbit Firmware and OS of your mobile device, and restart your device.

Then unpair the device from your Fitbit account and from the bluetooth settings on all devices, and then pair it by following these instructions. Some users find it useful to refresh the performance.

Also check these articles, How do I navigate my Fitbit device? and Why won't my Fitbit device sync?.

Regarding the battery you can check these articles, Can I extend my Fitbit device's battery life? and Why isn't my Fitbit device's battery charging?.

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