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Charge 4 Watch does not show correct time

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Hi, my Charge 4 does not show the correct time. I have tried the following

- updated the firmware

- set up the device again

- rebooted the tracker a few times

- ensured time zone is correct

 

Sometimes after syncing the tracker shows the correct time but after a few minutes it's incorrect again.

 

I have had it for 3 days so brand new. Is anyone able to assist.

 

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Hi, thank you for this but I've tried these steps and no luck

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