Charge 4 battery is draining quickly

[Yustbeyou]

Hi,

my battery of my charge 4 drains quickly last week. 
The fitbit is just a few months old.

gps is on dymanic.

didn’t change anything last weeks.

what can I do or check?

thanks

Sita 

Moderator Edit: Clarified subject

[Jomali]

Experiencing exactly the same thing!

[MarreFitbit · Accepted solution]

Hi there, @Yustbeyou. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Charge 4. I understand where your concern is coming from. 

Before anything else, let me explain that the battery life will depend on how frequent certain features are used such SpO2 tracking, Spotify app, and so on. This doesn't mean that you shouldn't use them, but it's to take these conditions into consideration.

I'd recommend following the tips described in this help article to maximize the battery life, fully charge your Charge 4 using the charging cable that came in the box and monitor its behavior in the next days. If the battery keeps draining, let me know so I can investigate on my end.

@Jomali Welcome on board! I've seen that you contacted our Support Team after posting here and they've already assisted you with this matter. If you still need help, please feel free to contact them back so they can continue helping you. 

[Jomali]

Unfortunately, the suggested options were not helpful at all, and I have since failed to use my Charge 4 device. This device was performing well until one day it just stopped charging properly and the battery started draining fast. I hadn’t changed anything. 

[MarreFitbit]

@Jomali Welcome to the Community Forums. I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

[Nigeltennant]

Still drains in one day

[Cj06eagle]

Any suggestions if you have tried all this and nothing works? I charged my charge 4 100% this morning at 7:00. By noon I am at 30%.

[Jomali]

You’re lucky that yours lasts that long! Mine lasts barely an hour, and it’s only a few months old. The worst $150 ever spent!

[Jomali]

Months later, I still haven’t got any help. I’m wondering what kind of product costs $150+ and lasts only 4 months! The battery drains in about an hour. The last time I called, I was asked to charge it and call again. When I called, no one answered my call!