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Charge 4 battery is draining quickly

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‎12-29-2023 23:52 - last edited on ‎12-31-2023 05:13 by Fitbit Moderator

‎12-29-2023 23:52 - last edited on ‎12-31-2023 05:13 by Fitbit Moderator

My gf has a charge 4 and bought me one for xmas. (after a year) Hers still lasts for a week. My brand new watch dies wicked fast. I took it off the charger at 1:44am and now at 2:50am, it's at 63%. As a matter of fact, when I started this post, it went from 66% to 62%. I tried turning off the heart beat and that did nothing. I changed the GPD to phone only and that did nothing. I'm at a loss. 

Moderator Edit: Clarified subject

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‎12-30-2023 06:14

‎12-30-2023 06:14

Hello @apepelis and welcome to the Community.  Rechargeable batteries can degrade over time, even when sealed in original packaging and never used.  Your experience is a little extreme.  The Charge 4 was released in 2020, then discontinued when the Charge 5 was released.  You have a defective battery and should try to return it for a refund.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎01-02-2024 09:25

In response to LZeeW

‎01-02-2024 09:25

Looks like I'm not getting 1 day-ish out of it. My gf's going to send it back I guess. 

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