Charge 4 blank screen

[LinnieLinnie]

Charge 4 blank screen, buzzing, won’t reset

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @LinnieLinnie. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 4.

Have you tried charging your Charge 4? If you're having charging issues, please see Why isn't my Fitbit device's battery charging? 

[LinnieLinnie]

Yeah, with a blank screen can’t do anything

Sent from my iPhone

[MarreFitbit]

@LinnieLinnie Please try restarting your Charge 4 and then, please follow the tips and recommendations I've shared with you here. 

[gemgimgim]

Same. It still syncs correctly - 

[MarreFitbit]

Hi there, @gemgimgim. Thanks for stopping by in the Fitbit Community Forums. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

[willjoe · Accepted solution]

Fitbit Display Screen Black and Not Working or Turning on?
Charge it Full.
Check if the Fitbit watch is in “water lock mode.”
Remove or Change the Case or Screen Protector.
Clean your Fitbit.
Check the Display Brightness Settings.
Try Restarting.
Change the Clock Face to a Standard Face.
Reset Fitbit.

Regards,

Will

[LinnieLinnie]

Hi Will
I think you were right! Water lock mode!!
Why did no one mention this beforehand, I now have a new Fitbit on the way.
Thanks for your help
Linda

Sent from my iPhone