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Charge 4 broken connector

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‎03-19-2023 13:50 - last edited on ‎04-01-2023 12:27 by Fitbit Moderator

‎03-19-2023 13:50 - last edited on ‎04-01-2023 12:27 by Fitbit Moderator

I am very disappointed with the connector for the Fitbit charge 4 that I bought 2 years ago.  I love the product, but I had to replace the band twice and now the connector broke, there is no connector replacement that I was able to find online.  Can someone or fitbit moderator provide a solution?

Thank you20230319_162213.jpg

 

 

Moderator Edit: Clarified subject

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‎03-19-2023 15:05

‎03-19-2023 15:05

Hi @Devellin  when you're out of warranty, there's not much that can be done. Most people with this situation have gone to Amazon and purchased a "protective cover band for Charge 4" which encompasses the pebble portion of the Fitbit. It's the best workaround that anyone has found.

Stepping in the U.S.A. since September 2013. Android 14

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‎03-19-2023 15:05

‎03-19-2023 15:05

Hi @Devellin  when you're out of warranty, there's not much that can be done. Most people with this situation have gone to Amazon and purchased a "protective cover band for Charge 4" which encompasses the pebble portion of the Fitbit. It's the best workaround that anyone has found.

Stepping in the U.S.A. since September 2013. Android 14

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