help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 4 broken within a year

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-29-2024 08:27 - last edited on ‎01-01-2025 08:52 by Fitbit Moderator

‎12-29-2024 08:27 - last edited on ‎01-01-2025 08:52 by Fitbit Moderator

My first fitbit Charge 4 broke after 1 year and the replacement fitbit (also charge 4) broke within a year. Since the warranty of the first device is expired they won't replace/fix the faulty device they sent me.

 

Moderator Edit: Clarified subject and updated label

Best Answer
Labels:
0 Votes
1 REPLY 1

‎01-01-2025 08:56

‎01-01-2025 08:56

Welcome to the community forums, @Sergeipinto.

Thanks for taking the time to share your feedback. I understand where you're coming from and I'm sorry for the experience that you've had with your Charge 4. Every feedback coming from our members is valuable as it helps us to evaluate and improve our devices, as well as our services. Please know your comments are also appreciated and won't be the exception.

While our Support team handles every case based on our Warranty Policy, you can always get back to our team if you have any questions about your case. I'm sure they'll be glad to provide you with more information.

Best Answer
0 Votes