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Charge 4 can’t connect

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‎08-21-2023 04:34 - last edited on ‎08-21-2023 08:12 by Moderator Alum

‎08-21-2023 04:34 - last edited on ‎08-21-2023 08:12 by Moderator Alum

Hi! I have a problem connecting and syncing my Charge 4 to the app. I have tried to restart my charge 4 but it still won’t sync. I also unconnected my Charge 4 from Bluetooth on my iPhone and then reconnected again but it still wouldn’t sync with the app. Can someone help?

 

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‎08-21-2023 08:11

‎08-21-2023 08:11

Hi, welcome back to the Community forums, @Nat1400. 

I appreciate all the information that you've shared about the difficulty you're experiencing with your Charge 4.

If you haven't done so already, please try the following steps that have been useful for other users: 

  • Force quit the Fitbit app. 
  • Turn Bluetooth off and on. 
  • Open the Fitbit app and sync again

In addition, I recommend that you try restarting the device following the steps listed here. If you're still having any issues, let me know if you already tried all the steps listed here to resolve syncing problems, and make sure to check the compatibility requirements listed here and to keep the Fitbit app updated to the latest version available. 

Davide | Italian and English Community Moderator, Fitbit


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