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Charge 4 cannot synchronize / connect after firmware update

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‎10-29-2022 00:55 - last edited on ‎12-14-2022 13:05 by Fitbit Moderator

‎10-29-2022 00:55 - last edited on ‎12-14-2022 13:05 by Fitbit Moderator

I got a firmware update Oct. 19th. I had to do it twice because it failed the first time.

However, since then, I have no updates of the charge 4 in the app.

-I cannot synchronize. 

- I rebooted the charge 4

- reinstalled the app

- removed the charge 4 as a device, from my profile, but cannot add it. After I entered the 4 digits, the charge 4 says: download or update App and After a while there is a X, which means failed I assume.

 

How can I get this working again? Do I need to reset to factory default?

 

 

 

 

 

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‎10-29-2022 00:58

‎10-29-2022 00:58

- I also tried to add the charge 4 on another phone. Same result, can't get it working

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