Charge 4 counting more steps after resetting on midnight

[Instrumental1]

Hello All,

I've had my Fitbit 4 for about 7 days,

initially I went for the 5 but not being in my prime anymore, I didn't need all the activities on the 5

All I need  is Sleep, Steps,Weather and  1 to 2 more SLEEP is Most Important) as I average between 20 mins too 60 mins No joke

I've had this dreadful chronic Insomnia for years but lately I get 10 to 30 mins a night with 17 different types of prescribed meds. 

Time now is 03 20meds taken 80 mins ago and Im wide awake. 

Some days I will sleep for 10 mins to 2-3 hours, My metabolism is out of sync, Sleep clinics can only offer Cognitive therapy Useless,

There is medication that is in the BNF that I know works but because of its nature GP's will not prescribe it. 
I live alone but have a lady friend and Chihuahua whom I adore, But it's no fun for her being here for a few days a week whilst I either don't sleep, Or waste the day 'nodding on and off'. I do know Marijuana works very well for my sleep, My GP says he cannot supply as it requires a specialised GP to prescribe. I can't find one, And I'm loathe to order from what seems legitimate sources in America and it is pricey.

Excuse the  waffle  I actually wanted to know what the below means.

• Provide all the details, including your mobile syncing device.
• ----------------------------------------------------
• Again please excuse the above 'Sleeplessness'  it's either a boon or a burden. 
  and I want this info to show my GP.

Moderator edit:  updated subject for clarity

[JuanFitbit]

@Instrumental1 , Nice to see you around. Thank you for sharing your experiences and information. 

Could you please let me know where you got these questions from, so that I can provide you with the correct answer. 

See you around. 

[Instrumental1]

Hi,

thanks for replying.

my Fitbit 4 charge is showing incorrect info, Example exactly after 00.00 it show no steps, I walk to the kitchen it shows 500 steps, It’s actually 35.

steps.

I’ve done a factory reset ‘Delete Data’ but data (steps etc  is still on my app.)

sleep, is incorrect, I keep a note, I sleep at 01:00 +- 15 mins, I wake,More meds, I sleep +- 1-2 hrs, but only show 15 mins.

iF I delete ALL data factory reset ( as if for resale) will I loose my  account email address? 
Thanks

[Instrumental1]

I use an Apple 13 pro max.

[JuanFitbit]

@Instrumental1 , Nice to see you back. Thank you cor your replies and explanation. 

Your Charge 4 will reset to 0 every night at midnight. 

Depending on the time you woke up there might have been some steps recognized while you were sleeping. 

As the display was long off the steps might not show at the first start up. until it recognizes that you are awake. 

Steps can be recognized during sleep if you have your sleep setting as sensitive instead of normal. 

More about this, can be read here:What's the difference between the normal and sensitive sleep setting?

See you around. 

[JohnSko]

Hey FitBit Team,

My Charge4 is randomly and repeatedly, not zeroing the steps at midnight and these instances have been happening over long period of time, I've had the FB-Chg4 for nearly a year. 3 days ago, it did again, and it kept counting over 2 nights (it counted nearly 50K steps before finally zeroing) - totally incorrect and VERY FRUSTRATING. Especially, as it's the step count and calorie burn stats that are very important to many who use FB. ITS A BASIC FUNCTION !
I've preformed the standard USB-connected reset many times too, on that specific 50K day, it didn't work. Again frustrating. The 50k issue has happened a few times also. And you cannot reset, after the fact, it's too late when it happens. This bug keeps popping up and is making a total mess out of my short and long-term stats (my badges and trophies are a joke now, nothing is real as there's no longer integrity in the achieved data). I've been with Fitbit nearly 10 years, and my last FB's, Charge 2 & 3, rarely did it. An account holder cannot correct this error in their own stats either, for previous days (after the fact). It's a case of "View only" - all data is locked down. How do I fix this ?....Or is it goodbye to Fitbit ? Losing trust in your product very quickly.

[JuanFitbit · Accepted solution]

@JohnSko , Nice to see you here. Thank you for trying the restart and for sharing your information. 

In your case I would contact Support. 

Either chat with them or call them

Here are our contact info. 

See you around. 

[Instrumental1]

Many thanks, Much appreciated.