Charge 4 display freezing

[eng3]

This has happened maybe 3 times lately. I will swipe to exercise mode and then try to select elliptical or start and it wont respond to my touch.

I hit the side button to go back, and swipe again to exercise and it will stop responding again. Eventually the whole thing freezes up and I have to force a reboot. Then everything returns to normal.

Has anyone encountered this?

Moderator Edit: Clarified subject

[AlejandraFitbit]

It's great to see you here, @eng3.

Thanks for troubleshooting this freezing issue. I recommend taking a look at the help article: How do I restart my Fitbit device? and make sure you are following those steps to restart your unit.

I hope to hear from you soon.

[eng3]

If you read my message, I said that "I have to force a reboot then everything returns to normal".  My issue is not how to restart the device, it's with the freezing.

[AlejandraFitbit]

Thanks for getting back, @eng3.

Since the restart process didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

In the meantime, let me know if you need anything else.

[macstriker2]

I also have the same issue. Can you please contact me or post solution to website. Otherwise a switch to apple watch