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Charge 4 display/pin code

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‎06-19-2020 22:57 - last edited on ‎09-08-2020 09:24 by Fitbit Moderator

‎06-19-2020 22:57 - last edited on ‎09-08-2020 09:24 by Fitbit Moderator

So I just recieved my new fitbit charge 4, my very first fitbit ever and my display was working for the synchronization and then while.it was charging it stopped working. Now I cant get the screen to work to get the pin code to sync the device to my phone. Is there any way to fix this? Or to get a new one without spending another $150? 

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‎06-19-2020 22:58

‎06-19-2020 22:58

I have also tried resetting the device and deletes the app. I've tried everything I could find to possibly work. The device vibrates like it's on but i cant see my screen at all. Please help!!

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