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Charge 4 doesn't record hourly steps

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‎06-03-2021 11:36 - last edited on ‎12-14-2022 16:06 by Fitbit Moderator

‎06-03-2021 11:36 - last edited on ‎12-14-2022 16:06 by Fitbit Moderator

My charge 4 is not recording my hourly steps. I've suspected this for some time but then yesterday my account said I'd only reached the 250 hourly target twice that day, 9am-10 and 10-11. Yet it recorded my walk from 5 mins to 12 for 68 minutes. What's happening?

 

Moderator edit: updated subject for clarity

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‎06-03-2021 15:29

‎06-03-2021 15:29

Thank you for visiting the Fitbit Community, @ROSEVE.

 

Thanks for the information provided.

 

If you haven't done it already, please restart your Fitbit Charge 4 by following these instructions.

 

In addition, you can set up your Tracker as a replacement device:

 

  1. Tap the Today tab Fitbit logo, and tap your profile picture.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

 

Hope this helps.

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4 REPLIES 4

‎06-03-2021 15:29

‎06-03-2021 15:29

Thank you for visiting the Fitbit Community, @ROSEVE.

 

Thanks for the information provided.

 

If you haven't done it already, please restart your Fitbit Charge 4 by following these instructions.

 

In addition, you can set up your Tracker as a replacement device:

 

  1. Tap the Today tab Fitbit logo, and tap your profile picture.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

 

Hope this helps.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

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‎06-04-2021 00:16

In response to EdsonFitbit

‎06-04-2021 00:16

That has worked! Thank you do much!
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‎06-06-2021 14:58

In response to ROSEVE

‎06-06-2021 14:58

Thank you for your response, @ROSEVE.

 

I'm glad to have been of help.

 

On another note, you are welcome to visit the Health & Wellness board to talk with other members about health and fitness.

 

See you around.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

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‎10-12-2022 09:43

‎10-12-2022 09:43

I had the same problem and that advice solved it for me too. Thanks for posting!

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