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Charge 4 has broken

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‎05-15-2022 20:15 - last edited on ‎12-14-2022 14:29 by Fitbit Moderator

‎05-15-2022 20:15 - last edited on ‎12-14-2022 14:29 by Fitbit Moderator

I was just walking down the hall and my Fitbit fell off. I thought something was wrong with the band but the tiny black piece and the smallest spring I’ve ever seen was now unattached. I loved my Fitbit. I didn’t get the warranty so I guess I’m out of luck. After reading all the other people saying the same things, I’m scared to buy a new one and  thinking about apple? I’m really, really sad. Has anyone had luck fixing it? Or better luck with their second one? 

 

Moderator Edit: Clarified subject

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‎05-16-2022 13:12 - edited ‎11-10-2023 04:54

‎05-16-2022 13:12 - edited ‎11-10-2023 04:54

Hi there, @Flee2321. Welcome to the Community Forums. Thanks for the details provided in your post about what happened to your Charge 4. I understand how you must be feeling. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

For more information about our warranty, see fitbit.com/legal/returns-and-warranty.

Have a good day. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎05-16-2022 13:12 - edited ‎11-10-2023 04:54

‎05-16-2022 13:12 - edited ‎11-10-2023 04:54

Hi there, @Flee2321. Welcome to the Community Forums. Thanks for the details provided in your post about what happened to your Charge 4. I understand how you must be feeling. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

For more information about our warranty, see fitbit.com/legal/returns-and-warranty.

Have a good day. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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