Charge 4 home button not responding

[Jimmyjelly15]

Hi guys,

I accidentally started a run exercise on my Fitbit Charge 4 and couldn't figure out how to end it. I researched it and apparently, you just press the side button. I followed the instructions and nothing happened. No matter how many times I pressed or held the side button it did not work. I remembered that it had never actually worked for me, but before I just assumed I was doing it wrong. Now, I can't even exit the exercise or restart the Fitbit to try and fix the problem.

Moderator edit: subject for clarity

[AlejandraFitbit]

Welcome to the Community, @Jimmyjelly15.

Thanks for troubleshooting this button issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

In the meantime, let me know if you need anything else. 

[NachoLibre]

I’m having the exact same issue.

[AlejandraFitbit]

It's great to see new faces, @NachoLibre welcome.

I would like to know if you have tried to restart your tracker? If you haven't, I recommend trying this by following the steps provided in the help article: How do I restart my Fitbit device?.

Let me know the outcome.

[maxhubris]

I have this same issues since I got this 4 days ago. The buttons do not work/respond at all. Battery does not hold its charge. Drains in 3/4 of the days even with all the app that can be uninstalled. I have to constantly change the clock face to get back to the home screen.

Please advise on how to return/exchange this, I do not want this Charge4...

[AlejandraFitbit]

Hey @maxhubris, welcome to the Forums.

I understand how are you feeling and appreciate all the efforts in trying to fix the issue you are experiencing with your Charge 4. About the button, I recommend taking a look at the help article: How do I restart my Fitbit device? and follow the instructions provided there. Now the battery, follow the tips in the article: Can I extend my Fitbit device's battery life? and then test your device.

About your exchange/return inquiry, check our warranty policy here.

Let me know the outcome.

[maxhubris]

Thanks, but I returned the Charge 4.

[AlejandraFitbit]

Thanks for getting back, @maxhubris.

I am sorry to hear that you returned your Charge 4. If in the future there is anything we can help you with, do not hesitate to post it.

Happy stepping!

[Mdillonl]

My button is not working. Also, my sleep score isn't working. Also the estimated o2 variation isn't working. 

[Jacko8133]

I have the same issue the Home button doesn't respond. We have tried Restarting and resetting the Fitbit charge4 but to no avail. How do we get this replaced by fitbit or have it fixed?

[ayyo]

Having the same issue. The button won't stay pressed. It vibrates when you press and hold and immediately vibrates again while holding

[DutchS]

Same issue here. New out of the box. 

[KatieM1984]

Same. New out the box, doesn't appear to be a button at all!!!

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @KatieM1984. 

Thank you for sharing your inquiry about the Charge 4. 

Keep in mind that instead of using a traditional button as can be found on other Fitbit's, the Charge 4 uses an inductive button on the left side. This means that the Charge 4 registers a “press” when you close the electric circuit with your finger (so you just need to press on that area using your finger, which also allows you to go back when navigating the interface). Let me know if you have other questions. 

I hope this helps, I'll be around. 

[Gary2B2G]

I've got this issue as well. I got the Charge 4 yesterday and everytime I go into an app, I can't return to the home screen. The 'button' doesn't seem to do anything. I have to install a different clock in order to get back to the homescreen. I have a feeling that this will be returned.

[DavideFitbit]

@Gary2B2G Thank you for your reply and for confirming that you're experiencing the same inconvenience with your Charge 4. 

Before considering other options, please make sure that you've tried the steps listed here previously to properly interact with the inductive button of your device. You can also try restarting your device following these steps (pressing the button on the charging cable). 

If you're still having the same problem, I recommend that you get in touch with the Customer Support team for further assistance with this. They will let you know how to proceed. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

Have a great day. 

[Ayrat]

Hi Alejandra, 

I haven't found on this page a solution for the problem, which worked for my tracker. Can you please advice on how to deal with the button malfunction problem?

Ayrat

[hmg.adv]

I also have the same problem. Support wasn’t helpful as after I explained all that I’ve tried they just said it’s out of the warranty period.