Charge 4 is tracking too many steps

[QueenMA]

Has anyone had their charge 4 occasionally add a huge amount of steps? Twice I've gotten up in the morning with over 12000 steps already added. Just now I removed my watch to shower and when I put on back on it showed over 22000 steps! I have not walked today and basically done nothing yet! Any ideas?

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @QueenMA. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Charge 4. 

I'm wondering if you're using another app connected to your Fitbit account that will add more steps? Mobiletrack maybe? Low-power step sensors inside your phone track your steps and send the data to the Fitbit app. We recommend using MobileTrack if you forget your Fitbit device at home.

Note that adding more than one Fitbit device to your account gives you the convenience of switching between devices while still seeing a holistic view of your daily activity on your dashboard.

Fitbit devices have a finely-tuned algorithm for step counting. The algorithm is designed to look for intensity and motion patterns that are most indicative of people walking and running. When working at a desk, cooking, or performing other activities with arm movements, a device on your wrist may add some steps. When you’re doing activities that involve arm movement—such as working or cooking—you often walk a few steps in-between stationary periods as well, so the device tries to give you credit for those steps. For most customers, the number of extra steps added by arm-based movement isn’t significant when compared to your overall stats. For more information, see How does my Fitbit device calculate my daily activity?

For additional information, see Does the wrist I wear my device on affect the accuracy? and What can I do if my step count seems inaccurate?

In order to negate the extra steps, see How do I add, edit, or delete Fitbit data and activities?