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Charge 4 keeps resetting itself

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‎12-19-2022 01:35 - last edited on ‎12-20-2022 04:41 by Fitbit Moderator

‎12-19-2022 01:35 - last edited on ‎12-20-2022 04:41 by Fitbit Moderator

My fitbit (2 years old, worn continuously apart from charging and when I wear a dress watch) has become prone to turning itself off.  The hard reset process (attach to charger and hold button until the smiley face appears) seems to be very temperamental - never first time and at the moment not working at all.  Any ideas?

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎12-20-2022 04:42

‎12-20-2022 04:42

Hi there, @Bdgr42. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Charge 4 before reaching out. 

 

To better assist you, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

 

Hope this helps. 

Maria | Community Moderator, Fitbit


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‎12-20-2022 09:05

In response to MarreFitbit

‎12-20-2022 09:05

Hi!

I have the same problem. My unit just keeping to restart it self and the smiling face shows up like every 30 sec. What can i do to fix it?

// Marc

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‎12-22-2022 06:44

In response to MarreFitbit

‎12-22-2022 06:44

Thanks Maria

 

The reset doesn't work - that is exactly the problem.  I've changed the clock face via the app, but to no avail.  The fitbit still talks to my phone, and collects data - so it seems to be a display problem.

 

What next?

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