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Charge 4 losing GPS connection during exercise

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‎03-15-2022 04:45 - last edited on ‎12-14-2022 14:42 by Fitbit Moderator

‎03-15-2022 04:45 - last edited on ‎12-14-2022 14:42 by Fitbit Moderator

Last week, my wife & I bought TWO NEW Fitbit Charge 4s (from Amazon). Mine seems OK, but hers has the "losing GPS connection" problem when doing a tracked exercise

 

We start the exercise (a walk) then, usually within the first 10 minutes, she gets "GPS connection lost". Mine continues quite happily (on the SAME walk)

 

So far as I can tell, we set up both Fitbits identically, we even tried hers with "Low Power Mode" OFF - makes no difference. GLONASS is also ON on both devices

 

I've checked - they are both on the same (latest) firmware release

 

Is there anything else I can do to try and make hers work as well as mine??

 

Otherwise it'll have to be replaced BUT what is the likelihood of the replacement also showing this problem? Is this fault affecting a MINORITY of Charge 4s or the MAJORITY?

 

Looking forward to some advice

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‎03-18-2022 11:51

‎03-18-2022 11:51

So, it’s been over a week and NO RESPONSE from FitBit


We took advantage of Amazons return/replace but the replacement Charge 4 looks like it has the same issue. So perhaps I was the lucky customer who got one that actually works??

 

Please FitBit, help your customer understand how to resolve this issue

 

Thanks (but not hopeful)

 

 

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