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Charge 4 not charging

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‎07-19-2022 19:29 - last edited on ‎12-14-2022 14:11 by Fitbit Moderator

‎07-19-2022 19:29 - last edited on ‎12-14-2022 14:11 by Fitbit Moderator

After a great workout my charge 4 died. I wouldn't charge. Bought a new charger that I'm sending back cause it still won't charge.  Hoping to get a credit to get a new Fitbit.  Or maybe it's time to move on.

 

Moderator edit:  updated subject for clarity

 

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‎07-20-2022 18:35

‎07-20-2022 18:35

@Jawb a warm welcome to the Community! Thank you for your message and for trying to solve this with a new charging cable. 

 

Have you tried the tips and steps here?Why isn't my Fitbit device's battery charging?

Hope this helps

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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‎07-20-2022 18:35

‎07-20-2022 18:35

@Jawb a warm welcome to the Community! Thank you for your message and for trying to solve this with a new charging cable. 

 

Have you tried the tips and steps here?Why isn't my Fitbit device's battery charging?

Hope this helps

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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‎07-21-2022 06:25

In response to JuanFitbit

‎07-21-2022 06:25

Yes I did. It charged. Once removed from the charger within an hour it had zero battery. So the tracked is dead.

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‎07-21-2022 18:06 - edited ‎07-21-2022 18:15

In response to Jawb

‎07-21-2022 18:06 - edited ‎07-21-2022 18:15

@Jawb , Thank you for your reply and confirmation. 

 

In that case, please give our team a call or chat with them. 

They'll be more than glad to have a closer look at your case.

 

Here you'll find our contact options. 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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