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Charge 4 not receiving notifications

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‎08-22-2020 00:38 - last edited on ‎12-14-2022 16:17 by Fitbit Moderator

‎08-22-2020 00:38 - last edited on ‎12-14-2022 16:17 by Fitbit Moderator

I use Fitbit Charge 4 with Samsung A40. Everything works fine, but you can't set up alerts for calls and messages. Is it compatibility or some wrong setting?

 

 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎08-22-2020 08:53

‎08-22-2020 08:53

Hi, I have a Galaxy S10e and have been able to set up OK. Check you do not have Do Not Disturb on or you have "sleep" settings that prevent alerts, the attached video provides more info -

https://www.youtube.com/watch?v=5Yc00Y9rjJU

 

Allowing this is not the problem at the home screen in the App touch your icon (top left corner), touch Charge 4, then notifications. After setting Text messages etc go to App notifications and check those Apps you want alerts from. return to the home screen and sync.

Hopefully that will do the trick.

 

Cheers

Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.

https://www.youtube.com/watch?v=5Yc00Y9rjJU
youtube.com/watch?v=5Yc00Y9rjJU
Follow along as I show you how to set up Fitbit Charge 4 Sleep Mode, including how to turn it on or off via the Settings App or the Quick Settings shortcut, how to enable or disable the Sleep Mode Schedule, and how to customize the start and end times of the Sleep Interval. The Fitbit Charge 4 ...
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‎08-23-2020 07:54

‎08-23-2020 07:54

Welcome to the Community, @wlkwlk and @Gr4ndp4, thanks for the input.

 

If your Charge 4 isn't receiving notifications, I recommend taking a look at the help article: How do I get notifications from my phone on my Fitbit device? and follow the instructions provided there.

 

Let me know how it goes.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎05-09-2022 05:05

In response to AlejandraFitbit

‎05-09-2022 05:05

Hi, I have checked all settings etc and they all appear fine and correct,  my fit bit has also stopped recording my swimming stats which was working fine until 4 weeks ago. It still records steps ok.

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‎05-09-2022 11:57

In response to Jj54

‎05-09-2022 11:57

Hi, @Jj54, you will see from the posting dates this is a rather old thread (August 2020) Have you tried the suggestions Alejandra & I made in our earlier posts? 

Let us know how you get on by posting here again.

Cheers

Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.

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