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Charge 4 not receiving notifications

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-29-2024 14:00 - last edited on ‎03-01-2024 07:12 by Fitbit Moderator

‎02-29-2024 14:00 - last edited on ‎03-01-2024 07:12 by Fitbit Moderator

My fitbit Charge 4 is not displaying messages from text, email or phone.  My old fitbit charge showed notifications when I had calls or texts. My new one does none of that! Help

 

Moderator edit: clarified subject.

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‎03-01-2024 07:08

‎03-01-2024 07:08

Welcome to the forums @HBATX. 

Thank you for sharing the inquiry regarding notifications.

Before considering other options, make sure to follow all the steps listed here to resolve problems with notifications. This has been useful for other users experiencing the same problem. 

In addition to the steps mentioned earlier, make sure that you have the latest version of the Fitbit app installed and to check all the compatibility requirements here. Keep in mind that you need Android OS 10.0 or higher or Apple iOS 15 or higher on your phone and that you won’t see notifications on your Fitbit device if you turned on the Do Not disturb Icon or Sleep Mode. 

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