help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 4 not responding

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-28-2022 06:12 - last edited on ‎12-14-2022 13:52 by Fitbit Moderator

‎08-28-2022 06:12 - last edited on ‎12-14-2022 13:52 by Fitbit Moderator

My charge 4 is completely unresponsive, the light for HR on the back is on and working, but then screen and the button do not work, I tried changing the clock face to see if that helped and it came up with the loading bar on the screen but then back to black again! 

Best Answer
Labels:
0 Votes
4 REPLIES 4

‎08-29-2022 15:47

‎08-29-2022 15:47

@Crofty76 A warm welcome to the Community! Thank you for trying changing the clock 

Have you tried restarting the Charge 4?How do I restart my Fitbit device?

 

See you around. 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

Best Answer
0 Votes

‎08-29-2022 17:04

‎08-29-2022 17:04

Same for me with my charge 4. It happened earlier today. No response at all. I called the help number but the guy said it needed to be escalated and that I'd receive an email in  a couple of hours, but nothing... if my previous experience with the help folks is any indication, I will hear back in 2 months...SMH... time to get a completely different tracker...

Best Answer
0 Votes

‎08-29-2022 18:35

‎08-29-2022 18:35

I can't charge my FitBit Charge 4 anymore. A few days ago, when I connected it, I saw a little smile appear on the screen, then nothing.
My watch is synced with my app and it is up to date.
I am not even able to restart by following the procedure https://help.fitbit.com/articles/en_US/Help_article/1186.htm
Can you please help me?

Best Answer
0 Votes

‎08-29-2022 18:52

In response to Johanne418

‎08-29-2022 18:52

From all the previous posts I've looked up on this issue (dating back to 2020), it looks like Fitbit has not fixed this issue or provided any solutions. Looks like we're on our own

Best Answer
0 Votes