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Charge 4 not syncing

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‎04-05-2022 05:06 - last edited on ‎12-14-2022 14:39 by Fitbit Moderator

‎04-05-2022 05:06 - last edited on ‎12-14-2022 14:39 by Fitbit Moderator

Sometime yesterday (Monday 4 April) my Fitbit Charge 4 stopped syncing with my phone's dashboard.

This morning I have no overnight stats either. I have done the 8 second smiley face charge to no avail. The Fitbit itself seems to have most of the information but none of it is showing up on the dashboard. Is there a deeper "reset" charge to jolt it back to it's defaults?

Thank you

Debra

 

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‎04-05-2022 06:11

‎04-05-2022 06:11

have you tried rebooting your phone?

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‎04-05-2022 08:56

In response to Nangari

‎04-05-2022 08:56

Actually I did and that worked! I learned that piece of advise by digging further into the site after I’d already posted my question. Thank you for responding.
D

Sent from my iPhone
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