Charge 4 screen wont work

[Coen87]

After not having used my fitbit due to a broken strap I have it charged again and am ready to use it. Except my screen wont work, i have tried the reset holding the side button for 8 seconds multiple times without luck. 
I have also tried to change the clock face in the app multiple times without any luck. 
Finally I have tried to set up the device
again after deleting it out of the app. 

This proves to be a complete lost cause because to set up a new device you need to enter the 4 digits shown on the Fitbit, which is obviously bot going to work because the screen doesn’t work...

any suggestions? 

[JuanFitbit]

@Coen87 , Nice to see you here. Thank you for your efforts with the display on the Charge 4. 

When you restart it, do you see the smiley?

When tapping on the display does it turn on?

See you around.

[Coen87]

No smile face, no nothing 

[JuanFitbit]

@Coen87 , Nice to see you back. Thank you for your confirmation. 

In that case, our team will be glad to have a closer look at your Charge 4. 

Please give them a call or chat with them. You'll find the options here. 

Provide them with this Link (in chat) so that they can see what you've already tried and don't have to repeat yourself. 

See you around