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Charge 4 notifications don't work

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-18-2022 08:16 - last edited on ‎12-14-2022 14:39 by Fitbit Moderator

‎03-18-2022 08:16 - last edited on ‎12-14-2022 14:39 by Fitbit Moderator

The notifications don't work. I have tried rebooting the device. Updated the app. Checked the settings for the app on my samsung. What to do?

 

 


Moderator edit: subject updated for clarity

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‎03-18-2022 11:48

‎03-18-2022 11:48

Hello, welcome to the Fitbit Community forums, @Kara80.    

 

Thank you for all the information that you've provided regarding the problem that you've been experiencing with your Charge 4 and the troubleshooting steps that you already tried. 

 

Before considering other options, make sure to follow all the steps listed here to resolve problems with notifications. This has been useful for other users experiencing the same problem. 

 

In addition to the steps mentioned earlier, make sure that you have the latest version of the Fitbit app installed and to check all the compatibility requirements here. Keep in mind that you need Android OS 8.0 or higher or Apple iOS 13 or higher on your phone and that you won’t see notifications on your Fitbit device if you turned on the Do Not disturb Icon or Sleep Mode. 

 

Hope this helps, I'll be around. 

Davide | Italian and English Community Moderator, Fitbit


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