Charge 4 order hasn't arrived yet

[FitbitUser117]

Still waiting.....

I placed my order for the Charge 4 on the 6th of January. The website said two day delivery. After I paid, I received and invoice that said it was on back order. Its the 14th and I still don't have it. I have spoken with the customer care team numerous times and you get we have been vey busy and its been sent it will be 5 - 4 days. 

We are on day 8 and counting and the tracking says its in Netherlands Utrecht.

Moderator Edit: Clarified subject

[Rich_Laue]

Sorry @FitbitUser117 as users we know less about your order then you do. 

You may want to contact support and ask this issue to be escalated. 

[FitbitUser117]

I ordered a Charge 4 on the 6th of December.

I asked customer care where is it, they say it will take  4 -5 business days. I tell them it is much longer than that. Tracking is telling me it’s in the Netherlands. 6 business days and still waiting with no help from Fitbit.

I wonder why it being delivered from the Netherlands? 

I think Google have a lot to do now they have bought them!!!!

Amazon delivery next day!!!!

[Odyssey13]

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

[FitbitUser117]

I ordered my Fitbit 9 days ago and it’s stuck in the Netherlands and all I get is a generic your delivery can take 4 - 5 days.

I wish it did!!

[FitbitUser117]

I placed my order 10 days ago, Fitbit took my money from my account. 10 days later and I still have nothing. The company still shows 2 day delivery on their website. If you can’t deliver your product you should stop sell on your website.

All customer care say is it takes 4-5 days..

ITS BEEN 10 DAYS (7 BUSINESS DAYS)

Tracking shows it’s still in the Netherlands!

Think before you buy!

[SunsetRunner]

Also having the same issue. Fitbit are STILL citing 4-5 business days... I ordered through the UK store, but it has now been two weeks and the tracking hasn't updated for 10 days... Still stuck in the Netherlands. Fitbit support have been pretty unhelpful. Despite it always being the retailer's responsibility to chase the courier (my contract is with Fitbit and it is their legal responsibility to deliver the item and locate it), they are refusing to check in with their courier to check what the current delays are and attempt to locate.

I absolutely understand the issues with EU deliveries to the UK at the moment, but ordering from the UK store, I don't understand the use of the Netherlands to fulfil the order... I ordered my son an Ace 2 from Amazon for his birthday last week and it arrived the next day. I also don't understand why they're unwilling to check in with their couriers and let people know what kind of delays are being experienced. At the moment, I don't know if my item is just stuck in a fairly normal delay for now, or if it's lost. 

This is my third Fitbit and I think I'll be returning/cancelling and switching to a Gafmjn. This Fitbit is actually a discounted upgrade under warranty as the screen on my Charge 3 gave up within the two year period covered. 

[FitbitUser117]

I am sure there are many more of us out there waiting and waiting.

What is totally unacceptable, is their website still says it’s 2 day delivery.

Completely false and miss leading.

I can’t even get a refund, I have to wait for delivery.

They have taken my money on the 6th!!

Last contact with customer care said wait till Monday. If not you can contact the courier, as if it was nothing to do with them.

[FitbitUser117]

I have been told I can get money back till delivered.

[Odyssey13]

@FitbitUser117  your posts were merged because cross posting is discouraged. One thread to keep your posts in means you can get all your replies in one spot and no need to search the forums for it. Sorry you've been waiting. Deliveries from many companies seem to have bogged up - still waiting for a Christmas present of dvds that has last been tracked December 15, 2020 in the USPS system. Patience is all anyone can do, Once an item is in the hands of the shipping carrier, it's out of the hands of the company that sent it out. 

[FitbitUser117]

No, wait is not what should happen. Other companies I have dealt have taken responsibility, one offered a refund, one reposted and one contacted me regularly and updated me with the situation. I will remain a customer of their companies.

Fitbit have forgotten with out customers there is no company, I hope google do better, can’t get much worse.

[FitbitUser117]

I have been replying to other peoples posts but all my posts have now merged together by Fitbit legend. One way to stop people hearing about bad service!

[Rich_Laue]

@FitbitUser117 every community board has rules against cross posting including this board.

If you have a question or problem, the idea is to keep it within a single thread. 

[FitbitUser117]

Charge 4 was ordered on the 6th of January.

We are now on day 11 and I am still being told to wait!! I have even been told to contact the courier myself to find out!!!

Tracking shows it to be in the Netherlands and it’s been stuck there since the 13th.

How ironic I can’t get a tracking device.

I have to laugh, otherwise I could cry it’s been such an ordeal to get something sent to me!!

Lets hope product is better than their delivery processes.

Judging  by the community problems not sure.

The community is like their delivery, getting someone else to solve their problems!!

LoL. 

[IMJ]

I have the same problem my order has been stuck in the Netherlands since 7th Jan!!  Disgraceful and unable to get help.

[FitbitUser117]

The bit that really sticks in my throat is the website still states a 2 day delivery. I placed my order on the 6th!!!

Also the responses are robotic and not dependent on what people have had to put up with. No one is trying offering other solutions.

I would suggest to them to have a supply in the UK for people they have severely let down.

The repetitional loss for letting people down will eventually hit them. Having sold out to google, google have so work to do!!

[IMJ]

I have just completed and submitted a delivery query with GLS, will be interesting to see if I get a reply tomorrow as the tracking info hasn’t been updated since 7th January when it left Netherlands Utrecht!! I ordered this Fitbit direct from the store assuming the service would be good, how stupid!!
If I do get a reply I will update info.

Sent from Mail for Windows 10

[IMJ]

I have just completed and submitted a delivery query with GLS, will be interesting to see if I get a reply tomorrow as the tracking info hasn’t been updated since 7th January when it left Netherlands Utrecht!!  I ordered this Fitbit direct from the store assuming the service would be good, how stupid!!

If I do get a reply I will update info.

[FitbitUser117]

I think it is madness you have to do it!!

Your purchase and contract is with Fitbit.

They should be finding out and telling you!!!

What do Fitbit do?

They take no responsibility for delivery, support is done via a community.

And the product, I have not even got mine after 11 days.

What ever you do don’t read “can’t connect to GPS on community.”

The amount of time and energy I have wasted dealing with this maddening.

[IMJ]

I intend trying to contact Fitbit tomorrow too, having read comments it is more than obvious they have no interest in helping any customers but I intend going through all the correct complaints procedure in case this needs to be taken further, I don’t know what the next steps would be but obviously credit card company could be contacted and there maybe an ombudsman or citizens advice also offer a consumer service complaints procedure.
Let’s hope we all get a delivery tomorrow.


Sent from Mail for Windows 10