Charge 4 randomly stops working

[EofA1154]

More and more frequently over the last few months, my Charge 4 randomly stops working in the middle of the day, even though it has plenty of battery.

I'll notice that the calories burned/steps look very low, check and see that it hasn't synced in hours, and put it on the charger as soon as I am able. As soon as it's on the charger it starts syncing, but there is no data recorded from the intervening hours.

Has anyone else experienced this? What is causing it to keep shutting down? It's becoming useless as a tracker if I can't rely on it to track anything even when it's fully charged...

[ManuFitbit]

Hi @EofA1154. Welcome to the forums.

Thank you for taking the time to share this information regarding this difficulty with your Charge 4.

Please, before considering other options, confirm that you have tried to restart the device as indicated in this help article: How do I restart my Fitbit device?

Also, follow the points suggested in this help article to troubleshoot any battery drain issues.

[EofA1154]

Yes, I've done these things. It starts working again as soon as it's back on the charger. The point is it's been doing this more and more frequently over the last several months.

[Maartensis]

I have the same issue, how to solve It?

[ManuFitbit]

Thanks for responding @EofA1154.

I understand the situation with your device after trying to perform the troubleshooting steps listed in the article. 

Since you are experiencing the same behavior on your Charge 4, I need additional information from you that would best be shared privately. I’m sharing a link to a form for you to fill out so we can look into this further. This form is only meant for you to use, so let me know once you’re done.

@Maartensis welcome to the forums. 

Thank you for sharing the inquiry regarding this same difficulty.

Please follow the troubleshooting steps that I shared earlier, these have worked for others experiencing this behavior and may help clear up the issue.