Charge 4 screen brightness

[RuJo]

Charge 4 now unusable : device fully charged even with maximum screen brightness settings, the screen is not readable even in a completely dark room. Reset (pushing and holding left side button for over 10 seconds) does not change anything. Selecting different clockfaces does not change anything. This is not the first complaint that has been issued on this Forum. Please tell me how to fix this, but not in your general terms, because all that does not solve the issue. Most complaints have hinted at a software update as the most probable cause.

[MarreFitbit]

Hi there, @RuJo. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Charge 4 display is too dim. I understand how you must be feeling, we're here to help!

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Thanks in advance! 

[JaneEKat]

I've had the same issue with my Charge 4, I was unable to adjust the brightness and when I finally decided it was impossible, I put my fitbit away for a few years.  Today I thought I would try again, but yet again, am unable to brighten up the face.  Here are my issues with my Fitbit charger 4:

1) I cannot change the settings, nothing happens when I click on the "settings" ... I've tried this a number of times.

2) I've held the side button in for up to 9 seconds, nothing changes.

3) Sleep always shows, I am unable to change it to a wakeup screen.

This is my 3rd fitbit.  The first one was my fault, I had left it in the charger too long.  My second choice was the Inspire 2, I discontinued wearing that due to the burning of the skin under the watch.   I've later read that wearers are advised not to wear the fitbit 2 as it might cause redness.  Well, I imagine that there is a different type of metal used in that style and I wasn't comfortable in wearing it at all.

[RuJo]

thanks. In the end I digested from the multiple entries, and from the standard support advice,  that this device was beyond fixing and therefore I ordered a Charge 6. I saw no other solution.

[Chick403]

That’s no help!

Just don’t buy another fitbit….

[Skere]

If you look through the community posts, you will see this is a known and ongoing problem which Fitbit refuse to address. After having the same problem on multiple devices over a number of years, I came to the conclusion that Fitbit are producing a disposable product, suitable for one year only.  I gave up on them, bought a garmin two years ago which is still bright and usable.  Keep getting votes on prior comments so occasionally pop back to the forum.  But strongly recommend a brand change to all of those tired of poor quality and customer service.  

[JaneEKat]

Thank you very much .. I will check out the Garmin.

I am so tired of trying to resolve the brightness issue, plus I have an inspire 2 which burns my skin.

Thank you ....

[RuJo]

I agree with most of what you say. However, Fitbit devices (older and newer) still have one major plus, for me at least, and that is the frequency of having to charge. I refuse to buy the big fruity competitor which has to be hooked up every day. And naive as that may be, I keep hoping that my new Fitbit will last a lot longer than the previous 3 that are lying broken in my drawer. Time will tell...

[KatrinH]

I have the same problem.. 😢